FAQ - Frequently Asked Questions
How long does the repair take?
Normally, the repair takes 1–3 business days from the time we receive the product. Some more advanced repairs may take longer depending on the fault and the availability of spare parts.
Can I send in my controller or console?
Yes. You can send the product to us from anywhere in Sweden. Return shipping is offered with tracked delivery.
Do you use Hall Effect joysticks?
Yes. For selected models, we offer an upgrade to Hall Effect or TMR joysticks, which are more resistant to stick drift than traditional potentiometer-based joysticks.
Do you offer a warranty on repairs?
Yes. We offer a warranty on the work performed and the spare parts installed in accordance with our current warranty terms.
Do I need to book an appointment?
Yes. We only accept pre-booked appointments and do not offer walk-in service.
Can I drop off the product in person?
Yes, at an agreed time. Contact us by email to schedule a drop-off or pickup.
What happens if you don't find any fault?
If no fault can be identified, we will contact you before any work is performed.
Can I make a warranty claim on a spare part after installation?
Electronic spare parts that require assembly or soldering are assessed individually after installation. Since the component can no longer be inspected in its original condition, a warranty claim may not always be approved.